Privacy Policy

Luna Wellness Centre (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Appointment details
Health-related information you voluntarily provide

Non-Personal Information

Browser type
IP address
Pages visited on our website
Cookies and usage data

2. How We Use Your Information

We use your information to:

Schedule and manage appointments
Provide healthcare services
Communicate with you regarding your care
Respond to inquiries and support requests
Improve our website and services
Comply with legal and regulatory obligations

3. Health Information & Confidentiality

As a healthcare provider, we treat your personal and health information with strict confidentiality.

Your information is:

Stored securely
Accessed only by authorized professionals
Used solely for your care and related services

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only when necessary:

With trusted healthcare providers involved in your care
With service providers (e.g., booking systems, IT support)
When required by law or legal authorities

5. Cookies & Website Tracking

Our website may use cookies to:

Enhance user experience
Analyze website traffic
Improve functionality

You can disable cookies through your browser settings if preferred.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from:

Unauthorized access
Loss or misuse
Disclosure or alteration

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those third-party sites.

8. Your Rights

You have the right to:

Access your personal information
Request corrections
Withdraw consent (where applicable)

To make a request, please contact us using the details below.

9. Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

Luna Wellness Centre
📍 9725 98 Ave, 104, Grande Prairie, AB T8V 8K5
📧 admin@lunawellness.com
📞 587-487-1417

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.